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Tariff Freedom - The price of tickets for domestic or international flights was freely established by airlines from 2001. In 2005, tariff freedom became a federal law (Law No. 11.182 / 2005).

Variations - Airfare may vary depending on the marketing channel used (internet, shops, airport counter, travel agencies).

Actual Cost Commercials for sale must show the total value of the airfare, with all taxes, fees and fares included. This way you will know at the time of purchase the final cost of your ticket.

Optional - You are not required to hire any optional services (such as travel insurance, comfort seating and extra luggage, for example). Optional services can only be selected at the buyer's initiative and cost must be shown separately from the ticket price.)

Refund of Options - For reimbursement of fees paid for optional services, the rules of the contract apply.

Fare Profiles - Airlines must disclose at the time of ticket sale whether the baggage is included in the ticket price or whether it is sold separately (as per the fare profile). This allows the passenger to choose the fare that best suits their interests.

At Time of Purchase - If checked baggage is purchased separately from the ticket, the service charge must be entered at the time of ticket purchase. The passenger may make the advance purchase (baggage with the ticket) or at the time of check-in, remembering that the advance purchase may have a lower cost.

Flight Service - May be included in the airfare price or paid separately on board the aircraft. This offer is a prerogative of the airline according to its commercial strategy. If in doubt, consult the airline in advance.

Search for the airline - To cancel or change your trip, you must search for the airline. Changes will be made based on flight availability and may incur additional charges as provided in the rules of the purchased ticket.

ATTENTION: After 24 hours of the purchase of your ticket, requests for flight rescheduling or refund of the amount paid will be subject to the contractual fine and the payment of a fare difference, if applicable.

Up to 7 Days - Refund or refund must be made within 7 days from the date of the passenger request.

Vale A Rule - The refund made by the company must observe the means of payment.

Passenger Choice - If the passenger agrees, reimbursement may be made in credits for the purchase of a new airline ticket . In this case, the company must inform in writing the validity and quantity of the credits, as well as allow their free use by the passenger, who may buy air tickets for himself or for third parties.

Boarding fares and taxes should always be refunded to the non-boarding passenger. For rescheduled tickets, airport fares and taxes paid may be used for re-boarding.

Airfare Validity varies by airline and transportation contract. In cases where the carrier issues proof of air ticket without a predefined date of use, the period of validity shall be 1 year from the date of issue. Please be aware to make any refund or change requests before this time limit expires.

Clear Rules - All information about air transport services and their rules should be passed on clearly and objectively by the Portuguese-language airlines to passengers, in their physical stores and e-mail addresses, as well as by telephone. Always ask that these rules be passed on to you in writing as well.

Proof of purchase of the air ticket must contain the following information: - total value of the air ticket, with a breakdown of its items; rules and any fines; connection time and airport change, if any; luggage rules and values; name and surname of the passenger; time and date of travel; service (s) and optionally purchased product (s); procedures and time for passenger boarding; and validity period of the ticket.

STAY TUNED! Please note that in some parts there may be airport change when connecting flights. This displacement is always the responsibility of the passenger. In some cities, airlines offer complimentary bus transportation between airports. Check with your airline in advance

Filling in Personal Data - When filling in the data for the purchase of the ticket, be careful not to make a mistake in filling in the name and personal information that will appear on your ticket. On domestic flights, you may request error correction free of charge until prior to issuance of your check-in voucher (online or in person). But do not leave it to the last minute: if you notice any spelling mistakes, report it immediately to the airline. And remember that > airfare remains personal and non-transferable.On international flights, there may be charge for correction; The value is set by the airline.

DO NOT BE LATE! If you do not report to the airport at the no-show time, the company may refuse to board. This may result in additional costs, which are described in your transportation contract. Remember that it is up to the carrier to specify the time for the passenger to board and that the departure time is different from the flight time.

Mileage Programs - Passenger loyalty and benefit programs (miles) are not regulated by ANAC, as they represent a commercial relationship between the consumer and the company. But the passenger who acquires the ticket by this means must have the same treatment as the others.

Seat Marking - The airline may change the seat number previously assigned by the passenger due to operational need or due to a passenger in need of special attendance who would prefer to stay in the seat. In this case, the passenger may be accommodated in another seat. It is also the company's option to leave the choice free on board without prior notice.

The Boarding Fee is charged by the airlines upon ticket sale, and passed on to the airport administration for maintenance of infrastructure and services. s Runways, aircraft courtyards, departure lounges, elevators, escalators, cleaning, and sound and air conditioning systems are some of the items that airport administration is responsible for. The amount is determined depending on the airport category and the nature of the trip (domestic or international).

Contract Fines apply only to the value of air transportation services. Never about airport fares and taxes paid.

New Standard - The fines charged when the passenger requests rebooking, cancellation or refund of the ticket may not be greater than the amount paid by the airline, even if it is promotional. Amounts paid for boarding fees and taxes may not be included in the base amount of these fines.

Valid Documents - When preparing for your trip, check the necessary personal documentation, including accompanying persons, especially if they are underage. Everyone ships with a valid official photo ID (passport, for example). Children under 12 years old can use valid photo ID or birth certificate (original or certified copy).

Student ID is NOT an accepted ID for boarding. In case of theft, theft or misplacement of the document, the Occurrence Report will be accepted.

CHILDREN (Up to 12 years old) AND TEENAGERS (12 to 17 years old) should always consult with the airline to see what additional documents are required for domestic and international boarding. Judicial and parental consent may be required in accordance with applicable law and rules.

Minors - For domestic and international boarding of minors, it is important to always check what the Statute of the Child and Adolescent says, in addition to the requirements of the Childhood and Youth Court of the boarding locality - especially in cases of travel with only one parent or unaccompanied.

Legal Requirements - No child may travel outside the city where he or she lives unaccompanied by a parent or guardian without express judicial authorization. This permission is waived when the child is accompanied by a parent. In addition, children and adolescents may travel unaccompanied from both parents, subject to legal requirements. If in doubt, always consult the airline. Importantly, the rules for international flights are different.

For International Flights, be sure to check the requirements of the Destination Country - such as minimum passport validity, entry or transit visa, vaccination certificate, among others - to avoid any inconvenience.

Access - If checked baggage is purchased separately from the ticket, service charges must be entered at the time of ticket purchase. The passenger may make the advance purchase (baggage with the ticket) or at the time of check-in, remembering that the advance purchase may have a lower cost.

Passengers of Other Nationalities must present one of the following documents, considering their validity: Passport; Alien Identity Card - CIE (RNE); Diplomatic or Consular Identity; or another travel document, the result of international agreements signed by Brazil.

Currency Transport - For information on the possession of cash or traveler's checks, both in and out of the country, please inquire about the need to complete the Electronic Declaration of Traveler's Goods (e-DBV) from Brazilian Federal Revenue Secretariat website: www.edbv.receita.fazenda.gov.br.

Any Change of flight schedule and itinerary (eg change from a direct flight to a scheduled flight or connection) must be informed to the passenger within 72 hours of the original flight date.

Warning Requirement - The airline may change the flight time up to 30 minutes on domestic flights and up to 1 hour on international flights, provided that it advises at least 72 hours prior to the original flight date. If notified in advance, the changes do not create any obligation for the airline.

Refund Alternatives - If the change is not passed on to the passenger within the timeframe or exceeds 30 minutes on domestic flights or 1 hour on international flights (relative to departure or arrival time), the airline must offer the passenger Alternatives for full reimbursement of airfare, re-accommodation on another flight of the airline itself or even another airline.

Obligation of the Company - If the passenger is not informed and comes to the airport and becomes aware of the change only on the spot, the airline shall offer, in addition to reimbursement and re-accommodation alternatives, the performance of the service by other means of transport and material assistance. when appropriate.

Your flight confirmation and boarding pass issuance is called check-in. It can be done at the company desk, over the internet, by mobile apps or self-service totems at airports. Remember: The last opportunity for the passenger to request a name correction when there is an error is before issuing the check-in voucher.

Boarding is after check-in, and represents the moment when the passenger initiates the procedures for entering the aircraft, passing through the security inspection channel and heading to the boarding gate.

Boarding Gate - If you have your boarding pass, if you only have carry-on baggage (and it complies with the rules of the contracted airline), you can go directly to the inspection channel that gives access to the boarding area.

Check the time - The boarding presentation must be made at the time stipulated by the airline. Always follow the local time on your airline ticket. No need to calculate time zone or daylight saving time. Be aware: Boarding time is always earlier than flight departure time.

Gate Changes - You can check the departure time and gate for your flight on the various displays scattered around the airports. Both the flight schedule and the departure gate may change at any time.

After the call to enter the aircraft, the passenger must present his / her boarding pass and identification document.

Use of a child seat (up to two years) is permitted provided it fits on the seat of the airplane and is certified for aeronautical use. In this case, as the child will not be carried on his lap, it is necessary to buy a seat (airfare) for the baby. Check accepted seat specifications

Baggage Allowance - This is the amount of weight and number of packages you can carry on board the aircraft (either with you, in carry-on baggage, or in checked bag).

Permitted dimensions - Check your transport contract for the allowable height and width dimensions for your carry-on luggage. Remember that the company must guarantee 10 kg at no cost to the passenger, but can determine with how many volumes you are allowed to carry this weight.

No charge - If your carry-on luggage meets the rules of the contract but needs to be checked (lack of space on the aircraft, for example), the company should do so free of charge.

Extra Service - Airlines may offer the checked baggage transfer service separately from the ticket price. This allows each passenger to choose whether to purchase the baggage allowance and weight that best suits their needs.

Prohibited - The rule for carrying sharp or piercing objects, as well as knives and nail scissors, among others, remains the same: they cannot be carried in carry-on luggage.

Valuable Goods - In baggage to be checked, the passenger should avoid carrying valuables (such as jewelry or electronic devices). But if need be, you can declare the value of the goods transported at check-in. To do so, request the form from the airline, which will be responsible for the declared goods for a fee to be charged upon confirmation of the goods. Check rates with airline; normally, the invoice is required as proof of the value of the goods to be dispatched.

Caution! Explosive, flammable or toxic substances are not allowed in your luggage. When in doubt, consult the airline.

The rule is true - Passengers should avoid carrying fragile items in their checked baggage. The airline may not indemnify any damage to these items in compliance with the rules of the air transport service agreement.

In addition to the restrictions listed for domestic flights, international flights have their own safety rules. In carry-on luggage, gel containers and briefcases should be carried in a transparent package of up to one liter and with a maximum dimension of 20 cm x 20 cm. Each container of liquid cannot exceed 100 ml, even if it is not full.

Infant Feeding - You can carry your baby's food in carry-on luggage, but only the amount that will be used during the flight. The same goes for syrups, serum, soups, etc. Power shall be provided at the onboard safety preventive x-ray inspection. Baggage allowance rules vary by country of destination; so consult the airline in advance.

Remedies - Medicines may be carried only upon presentation of a prescription (prescription) at the time of x-ray inspection.

Free Shop Products - Perfumes, beverages, and other liquids purchased from free shops must be packed in a sealed bag by the establishment and invoice of the day of flight. Check with the airline in advance for domestic flights with international departures or connections in other countries.

Additional Coverage - If the passenger intends to carry goods worth more than R $ 5,000 (1,131 SDR = Special Drawing Rights, currency used by international aviation), he may make a special declaration of value with the airline for additional coverage purposes. preventive measures in case of lost luggage.

In case of loss of luggage containing goods purchased abroad, ask the airline to register the event at the time of disembarkation.

Special Baggage - The conditions for carrying special luggage (sports or musical equipment, for example) must be checked in advance with the airline. Baggage that does not comply with the rules established by the company may be refused or subject to a cargo transportation contract.

Medical Prescription - You can take your medications, but do not forget the medical prescription. Some products may be subject to health inspection in other countries. To avoid inconvenience, try to keep them in their original packaging and carry them in carry-on luggage. Pay attention to individual container volumes as there are restrictions.

Inspection procedures at the airport are mandatory for passenger boarding and follow international safety standards. For gate access, all passengers must pass the metal detector (except pacemaker or hearing cochlear implant holders).

Personal Search - A passenger who, for justifiable reason, cannot be inspected by the detector, shall be subjected to personal search. Pregnant may request physical magazine or manual metal detector

Standard Procedure - Before going through the metal detector, remove coins, cell phones, keys, belt and other pockets from the pockets that must be wrapped in the tray to pass through the x-ray channel. You may also have to remove your shoes if requested.

Physical overhaul may occur even after passing through the metal detector as an alternative or additional security measure. The search should be done by a police officer or same-sex civil aviation protection officer of the passenger. Can be made in a private room, if requested by the passenger, with the presence of witness

No Clearance - Passengers who refuse to go through the personal search will not have access to the departure lounge.

Watch Out - After going through security procedures, you can leave the departure lounge if necessary, but you should ask an airport employee or area company for advice before you can return.

Hand luggage should also undergo x-ray inspection. The list of prohibited items, which must always be disclosed by airlines at the time of ticket purchase and also at check-in counters, must be observed by the passenger at the time of baggage preparation. When detected, prohibited items should be discarded at the time of inspection. When detected, prohibited items should be discarded at the time of inspection.

Laptops, notebooks and laptops must be removed from carry-on baggage to pass x-ray equipment on domestic and international flights.

Any carry-on baggage may be searched in the presence of the passenger.

Reports - In addition to immediately informing its passengers of flight delays and cancellations, the airline shall keep the passenger informed every 30 minutes of the expected departure time of the flight in case of delay.

Material Assistance - The new Resolution No. 400/2016 has maintained the material assistance rules that have been valid since 2010. Thus, in the case of delays of more than 4 hours, flight cancellation and passenger denial, the airline shall provide the passenger with accommodation options, full reimbursement or performance of the service by another means of transport. In addition, the company should also provide material assistance when appropriate.

Refund - In case of delay, cancellation or interruption of flight, if and flight, if the passenger chooses to reimburse, it may be full (if requested at the airport of origin, stop or connection, guaranteed return to the point of origin in the last two cases) or partial (when any part of the transport is useful to the passenger).

The Resettlement must be performed on company or third party flight, in equivalent service, at the earliest opportunity. The passenger can still choose a flight from the same company at a later date and time of their convenience.

TO WHOM APPLIES? Material assistance is due regardless of the reason for delay, cancellation or denial (boarding denied) and applies to both passengers waiting at the terminal and those aboard the aircraft with open doors.

Your rights - Material assistance is offered free of charge by the airline and according to the waiting time from the time of delay, cancellation or denial of boarding, as shown below :

From 1 hour: communication (internet, phone etc.)

From 2 hours : food (voucher, meal, snack, etc.).

From 4 hours : accommodation (only in case of overnight stay at the airport) and round trip transportation. If you are at your home location, the company may only provide transportation to and from your residence to the airport.

Passengers requiring special assistance (PNAE) and their companions will always be entitled to accommodation, regardless of the requirement of overnight at the airport.

The Breach , which is the negative of passenger boarding that punctually appeared for the flight, can take place for various reasons (such as overbooking , exchanging aircraft and unexpected operation or maintenance). In such cases, the company may seek volunteers to embark on another flight, upon compensation negotiated between company and passenger. If you accept this compensation, the company may request the signature of a receipt, proving that the proposal has been accepted.

Passenger Options - If there are no volunteers to give up the trip, the passenger who is to be denied must choose either: accommodation on another flight, full refund or provision of the service by another mode of transport. In all such cases, material assistance should be provided where appropriate.

Overbooking Compensation - In the event of a disregard, the airline must also immediately pay the passenger financial compensation of 250 SDR for domestic flights and 500 SDR for international flights. Special Drawing Rights (SDRs) are a currency unit used internationally in Aviation and quoted on the Central Bank and Post Office website.

Voucher - If you wish, you may ask the airline to inform you in writing of the reason for the delay, cancellation or withdrawal. It is worth remembering that the ban is subject to ANAC's assessment of the airline.

Service desks - Airlines must provide face-to-face service at airports to deal with complaints, information, as well as assist passengers in cases of delay, cancellation, avoidance and material assistance, and must operate at least 2 hours prior to takeoff and 2 hours after each landing of your flights.

In Brazil - These rules apply to passengers at airports in Brazil. If any of these events occur while you are in another country, refer to the local service rules.

Persons with disabilities , persons 60 years of age or older, pregnant women, nursing mothers, persons accompanied by a lap child, persons with reduced mobility or any person who, due to any specific condition, has limited autonomy. As a passenger, this person is entitled to special assistance.

Duties - At the time of ticket sale, the airline should ask about the need for special service and the passenger also has a duty to inform the airline about your needs (technical help, escort and / or use of supplemental oxygen, for example) at the time of ticket purchase, even over the internet, which may vary from 48 to 72 hours in advance, depending on kind of need. The company will have to respond to the request within 48 hours. On boarding, the crew will command the passenger to leave the aircraft, which must be accompanied by company employees or hired by them, all with proper training.

Preferred Service - This public is also entitled to preferential service at check-in and boarding. Landing is last, except where the time available for the connection or other reason warrants prioritization. In addition, the passenger may use the wheelchair or other technical aids (canes, crutches, walkers, etc.) to get to the door of the plane, provided the equipment passes the airport security inspection.

Special Assistance - The passenger will receive special assistance from the airline in the following activities: luggage check-in and check-out; movement from check-in counter to aircraft through border and security controls; embarkation and disembarkation of the aircraft; seat accommodation, including displacement within the aircraft; accommodation of hand luggage on the aircraft; travel from aircraft to baggage claim area; collection of checked baggage and follow-up at border controls; exit from the Arrivals area and access to the public area; driving to sanitary facilities; providing assistance to those using guide dogs;

Companions - In cases where the condition of the passenger requires the presence of a companion, the request must be made 72 hours in advance and the air operator must provide companion, without additional charge, or require the presence of the companion of choice of the PNAE ( Passenger with Need for Special Assistance) and charge for the accompanying seat an amount equal to or less than 20% of the value of the air ticket purchased by the passenger with special needs. Remember that the passenger must travel with his / her companion.

Equipment - If the airplane is stopped near a boarding bridge, the disability or reduced mobility user's entry or exit is a priority in these structures. However, if the airport does not have a boarding bridge or the plane stops at a remote position, the airport operator shall offer vehicles equipped with lifts or other appropriate lifting and descending equipment to safely board and disembark persons with disabilities. or reduced mobility.

The wheelchair user must be seated in a special seat with removable armrests near the aisle in rows near the aircraft's main embarkation and disembarkation doors and lavatories according to the chosen class.

Which is? Technical assistance means products, instruments, equipment or technology adapted or specially designed to improve the functionality of the disabled person or person with reduced mobility, thereby enhancing personal, total or assisted autonomy.

Free Transport - The air operator shall carry the technical assistance employed for the mobility of passengers with special needs limited to 1 piece free of charge in the aircraft cabin, when space is available, or in the luggage compartment of the aircraft free of charge. When checked, baggage shall be made available to the passenger upon disembarkation of the aircraft.

Mode of Transport - This equipment must be carried in the passenger cabin, except when its size or aircraft (or safety aspects) make it impossible to transport it in the cabin, in which case this equipment must be transported in the luggage compartment. When technical aids have to be dispatched, they will be considered priority baggage.

Guide dogs  must be transported free of charge  on the cabin floor of the aircraft, next to their owner and under their control, equipped with harness and exempt from the use of a muzzle. The guide dog must be accommodated so as not to obstruct the aircraft aisle. In addition, the requirements of the national health authorities and the country of destination, where applicable, must be met.

Pets - If you plan to travel with your pet,  check the rules for transporting pets on the airline of your choice,  as it may be authorized inside or in the hold of the aircraft and depending on size or size. breed, the animal must use a muzzle to gain access to the airport terminal.

Check the rules - In addition to the airline rules, there are requirements from the Ministry of Agriculture, Livestock and Supply (MAPA) for the transport of pets that vary according to the type of travel, whether domestic or international. Check them out before the trip.

Extra Service -  Animal transfer service (except guide dog) is not included in the ticket price.  The request and consultation of prices must be made in advance to the airline. If the airline authorizes the carriage, the animal health certificate must be presented for boarding.

Documents - In the case of travel within Brazil,  dogs and cats must be transported with a health certificate issued by a veterinarian registered with the Regional Council of Veterinary Medicine. For the movement of any other animals, the Animal Transit Guide (GTA) issued by a veterinarian authorized by MAPA or the agency responsible for health defense in the states is required. In the case of wild species, it is also necessary to prove that the animal was legally acquired, by presenting the purchase invoice issued by a breeder or wildlife trader duly authorized by the competent environmental agency. In the absence of such document, a transport license issued by the competent environmental agency must be presented.